SERVICES & AFTER SALES

Geoplan has experience with many organisations within the Service and After Sales sector. These companies range from small to medium sized privately owned business to PLCs and multi-national organisations.

We have a proven track record of being able to understand business problems in your sector, provide effective solutions to those problems and demonstrate value add to every organisation we have worked with.

Geoplan have provided many solutions in to this sector. There is a high cost of resource, time is often critical and emergency calls can disrupt otherwise sensible schedules. Service levels have to be high and the efficient management of holidays, sick and absence cover is critical.

Increasingly resource is overstretched; sometimes this is due to poor organisation, rather than insufficient resource. Companies are being challenged to move away from fixed territory structures into a more dynamic way of working, flexing and re-mapping resource and coverage based on demand.

This demands significant control, accuracy and flexibility in the systems. Combining Geoplan mapping with current operational data based and booking systems can provide an answer, especially when deployed within the lead allocation or booking centre. Enabling operators to clearly see which engineer is closest to the customer location and in some cases providing three alternatives with distance and time to fix.

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